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Frequently 
Asked Questions

We are here to answer any questions you may have about our jewellery products.

What types of jewellery do you sell?

We offer a wide selection of fine jewellery, including rings, earrings, bracelets, pendants, and necklaces in a variety of precious metals, such as gold, silver, and platinum. We also carry a selection of gemstones, including diamonds, rubies, sapphires, and emeralds.

2

What is your return policy?

All of our products are covered by a 14-day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receipt in its original condition, original packaging (including tags) for a full refund. 

3

Do you offer international shipping?

For all our international orders, we utilize UPS, while local orders are shipped via Akis Express.

International Orders:
Our international express courier delivery, handled by UPS, generally takes 3-5 business days to reach its destination.

Domestic Orders:
For local orders, our domestic express courier service, facilitated by Akis Express, typically delivers within 1-3 business days.

4

Do you offer free delivery?

Yes, free shipping is available for all international orders totaling €150 or more. Orders below €150 will be subject to a shipping fee, and we also offer expedited shipping options for an additional cost. Feel free to get in touch with us for more details.

For local orders, we provide complimentary shipping on purchases of €50 and above. If you have any inquiries or need further information, please don't hesitate to contact us.

5

What payment methods do you accept?

We accept all major credit cards like Visa, and Mastercard, as well as PayPal.

6

Do you offer a warranty?

Yes, we offer a 6-month warranty on all of products.

If you have any issues with your order, please contact us and we will be happy to assist you.

7

Do you offer any special discounts?

Yes! We offer a variety of discounts and promotions throughout the year. Please contact us to find out more.

8

Are your products ethically sourced?

Yes! At PLUTOS, we take pride in sourcing our materials from ethical suppliers who are committed to responsible and sustainable practices.

9

How do I contact you?

You can contact us by email at info@plutosfinejewellery.com or by phone at +35722318403 (selection of Brand Collaborations at CKT Group). We look forward to hearing from you!

Image by Paige Johnson

Get in Touch

Want to know more? Contact us at info@plutosfinejewellery.com or at +357 22 318 403.

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